ORDERS:

Since most of our items are custom made, they are made to order. Depending on the volume of customer orders, wait times for an item can take 1-2 weeks until they are shipped. If there is a possible additional delay producing your order, we will advise you as soon as possible. After the item is made it is then usually shipped within 2 business days of completion.

Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.

SHIPPING:

Customers in Canada
We ship via Canada Post. We select the cheapest option to keep costs down. Within Canada we offer tracking numbers with every order. Rates are calculated according to size and weight of items.

Customers in USA
We ship via Canada Post or by courier. For Canada Post shipping we select the cheapest tracked parcel option which is unfortunately not the cheapest option, but it is the safest.

International Customers
We ship via Canada Post or by courier. For Canada Post shipping we select the cheapest tracked parcel option which is unfortunately not the cheapest option, but it's the safest.

Customers wishing to pick up orders
For customers who wish to pick up their item(s), please type in "PICKUP" in the discount code box when checking out. This makes the shipping cost $0.

PAYMENT:

We accept Credit Cards through our shopping cart's payment processor, Stripe.

REFUNDS & EXCHANGES:

All sales are final. However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection.

If you have any questions or concerns about anything at all, please let us know. We are happy to assist you.

ADDITIONAL INFORMATION:

Since all leather hides are different, not all products will look the same. That is the beauty of leather. Each item is unique in its own way.

If a leather is not available at the time, another leather can be suggested that is similar. Availability of leather varies depending on demand and supply. Leathers can sometimes take weeks to be delivered to us.